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FAQs

Rent.

You can choose from hundreds of conscious styles including women, maternity and baby clothes. Dresses, pants, shirts, blouses, coats, anything you’d need for a complete wardrobe.

With our subscription, you rent the clothing for 2 weeks (a month for baby items) and you can keep it in your possession for this period. The rental period starts when you subscribe to the clothes via our website. You shall return the rented item(s) until the end of the subscription period. Returns usually take 3 days.

We believe our items can be combined and styled in different ways. With PALANTA you will have 14 days to experiment. With this, our shipping, packaging and dry-cleaning rounds are less than offering 4 or 8 days of rental.

Babies grow in a blink of an eye and with one monthly rental parents can take full advantage of our items. Thus, we do not want to overwhelm parents with 2 weekly returns. With this, our shipping, packaging and dry-cleaning rounds are less than offering 4 or 8 days of rental.

If you see that one clothing is rented out at the moment, you can subscribe to the clothing using the form at the product page. When the clothing is available you’ll be notified.

Reserving clothes in advance is also possible, get in touch via hello@palanta.co

Love.

Every item has a story, share your PALANTA experience on social media! We appreciate if you tag us (@palanta.co) and use the #MyPalantaStory hashtag.

We try to prevent this by including information about fit and sizing on the product pages. You can always visit us for a fitting appointment or ask for more info via hello@palanta.co. Unfortunately at this stage of our business, we cannot refund money. If the ordered item does not fit, please contact us within 12 hours after receiving it so we can jointly search for a solution.

In The Hague, you can also visit us for a fitting appointment. You can schedule it via email hello@.co or WhatsApp: +31 6 39712467

We do not allow changes to our items. We try to prevent this by including information about fit and sizing on the product pages. Look for this under “Size & Fit”. You are always welcome for a fitting appointment or ask for more information via email or Whatsapp.

Our goal is to make renting your new habit, an inevitable part of your life and wardrobe. For this, we offer timeless quality collections from ethical brands.

However, our collection will renew and each item has a lifespan. If you are interested in purchasing an item get in touch with us via hello@palanta.co

We will also organize pop-up events where we will sell the preloved items at a lower price. Keep up-to-date by subscribing to our email list!

There will be a time when you want to wash the items. Please always follow the washing and care instructions inside the product or on the product page, only wash the product if necessary.

There will be a time when you want to wash the items while you have them with you. However, you do not have to return the items cleaned, we will do the dry-cleaning and make sure the items are ready for the next adventure.

We take care of cleaning and making it ready for the next renter. We use eco-friendly detergents and ensure that every clothing is cleaned and disinfected.

Return.

You can keep them longer if you notify us by replying to the reminder email sent to you.

You can keep the garments as long as you like, but every 2 weeks (each month for baby items) we will charge the rental fee of the clothing until you return them.

Yes, no worries, we will send you an email during your rental period asking if you would like to return or keep the item(s) for longer.

a) You would like to return every item in your possession to us

  • Simply use the return label sent in the package.
  • You have to return the package and it should arrive back before the rental period ends – returns take 1-3 days.

b) You would like to keep every item for longer

  • The new subscription fee(s) will be deducted from your credit card.

c) You would like to send back one or more items and also want to keep some

  • The basic shipping cost covers one delivery and return.
  • Simply use the return label sent in the package.
  • The ones that you keep: new subscription fee(s) will be deducted from your credit card. And it should be returned on your own expenses later.

d) You would like to send back one or more items, also want to keep some, and also want to rent new ones

  • Place an order for the new clothes.
  • For returns use the return label sent in the package.
  • Yay, the rental starts again! We will remind you again in an email. So circular!

When we receive an item, we will end your subscription for that garment. We do a quality check and clean the clothes upon arrival to make sure they are ready for the next adventure! Please note that recurring payments are automatic, so if the items are delayed a new rental fee will be deducted.

For returns use the bag we sent the clothes in, only pay attention to use the second stripe to seal the bag.

Simply use the return label sent in the package.

Keep in mind that the return can take 3 days! Schedule the return on time, so it’ll be back before your rental period ends.

a) If you notified us about your intention to sending back the items (by replying to the email reminder sent to you during the rental period):

  • You shall return the rented item(s) until the end of the subscription period so we can stop your subscription.
  • If your item does not arrive back before the next subscription starts, we charge an additional late fee of €30/item for each day overdue. Why? A late return means that the next person who intended to wear that item will not be able to do so.

b) If you notified us about your intention to keep the items for longer (by replying to the email reminder sent to you during the rental period):

  • We will deduct the next rental fee and everything starts over again. You will get the reminder email again. So circular!

c) If you did not reply to the email we will send you a separate email, then we will call you to clarify. If we cannot reach you before 2 days of the end of the rental period, we will consider the item as lost and charge a late fee of €30/item for each day overdue.

Yes, you can return the item after one week, two weeks etc, although the rental price will be the same.
You shall return the rented item(s) until the end of the subscription period.

Other Information

Delivery & Returns

We will ship the clothes to you by a carbon-neutral delivery method by DPD, in a compostable bag.
Delivery takes 1-2 days.

You can also visit us in The Hague for a fitting appointment.

For our pilot from September, we deliver in The Netherlands.
Would you like to rent from somewhere else? Write to us at hello@palanta.co or WhatsApp us.

Our packaging is proudly boring. We use plant-based compostable mailers that are perfect for PALANTA’s circular rental model. It comes with two easy and secure sticky stripes (one for us to post and one for zero-waste returns).

Deposit & Insurance

PALANTA.CO collects a Basic Deposit (stated on each product page) for each garment to prevent our sustainable brands from unexpected expenses and theft. The deposit would only be deducted once – and will be returned to you after we receive the clothes and we find everything right during our quality check.

a) If there is damage to the product (the repair cost is less than the deposit) and there was no Insurance paid by you, PALANTA.CO has the right to deduct the reparation amount from the Deposit and send back the remaining amount to you.
(e.g. Deposit is €30, reparation cost is €20, you get back €10).

b) If there is damage to the product (the repair cost is more than the deposit) and there was no Insurance paid by you, PALANTA.CO has the right to deduct the reparation amount from the Deposit and charge you for an additional amount of the reparation cost.
(e.g. Deposit is €30, reparation cost is €50, you have to pay €20 more.)

c) If there is damage to the product and you paid Insurance for that item, you are covered up to €50 reparation cost. The deposit will be sent back to you.

d) If there is damage to the product (the repair cost is more than €50) and you paid Insurance for that item, PALANTA.CO has the right to deduct the reparation amount from the Deposit and if needed (see example below) charge you for an additional amount of the reparation cost.
(e.g., Reparation cost is €60 (Insurance covers €50), you have to pay €10 more, Deposit is €30, so we deduct this €10 from your deposit and send back €20 to you.)

(e.g., Reparation cost is €100 (Insurance covers €50), you have to pay €50 more, Deposit is €30, so we deduct this €50 from your deposit (€30) and charge you €20 more.)

If the item can no longer be repaired or is not returned, then we charge 100% of the retail value to protect our ethical brands.

At the moment you can select optional insurance for €8 which will cover you up to €50/clothing for repair costs.

Certain types of damage and theft are not covered by insurance. If the item can no longer be repaired or is not returned, then we charge 100% of the retail value.

In any case, please contact us if you accidentally damaged the dress hello@palanta.co

As Product(s) rented from PALANTA.CO is preloved there might be signs of usage or other alterations. The damages will be stated on PALANTA.CO’s Site under the link www.palanta.co/imperfectly-perfect

Our brands

They must be transparent about their production and sourcing. Pay fair wages, know #WhoMadeMyClothes and use sustainable or re/upcycled materials. Design high-quality and evergreen pieces with sophisticated or extravagant patterns & colours. By this, we can offer quality pieces for you to spice up your wardrobe and try out new styles or simply use PALANTA as an addition to their existing wardrobe. We love brands and clothes coming with a story.

Our current brands are AMMEHOELA, ARAMÙ Italy, Beaumont Organic, L’Envers, Rakha, SUNAD, Toddie Bag, Zebra I Can See, Sanetta.

Do you want to rent another brand from PALANTA? Let us know: hello@palanta.co

Are you a brand looking for new collaborations? Get in touch: brands@palanta.co or fill out the form.

Collections

Size
Material
Colour
Brands for women and maternity
Price/month
5/month100/month

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